Need help?
We're here to help with account problems, technical issues and questions about Maths Tycoon.
For children
If something isn't working, please ask a parent or guardian to contact support for you. You don't need to share any personal details — just describe what went wrong.
What we'll never ask for
We will never ask a child for their home address, phone number, school name, date of birth or any other unnecessary personal information. The only thing we need is a short description of the problem. Please do not include sensitive details in your message.
How we can help
Trouble signing in, forgotten passwords, emails that won't verify, or being locked out of your account. A parent or guardian should email us from the account's registered email address.
A question looks wrong, the timer behaves oddly, answers aren't being accepted, or difficulty doesn't feel right. Tell us the year group, topic and what happened and we'll look into it.
Coins were spent in the Shop but the item didn't appear, or an equipped item isn't showing on your avatar. Refresh the page first — if it's still missing, let us know which item.
Outfits, colours or finishes aren't applying, layers look wrong, or a pet isn't appearing beside your character. Try re-equipping the item, then contact us if it persists.
Pages won't load, the game freezes, sound or music doesn't play, or something looks broken on your device. Tell us the device (phone, tablet, computer) and browser you're using.
Spotted something glitchy? The in-app Send Feedback button is the quickest way to flag it. For bugs that stop you playing, email us using the details below.
Contact support
A parent or guardian can email us and we aim to reply within a few working days:
support@mathstycoon.co.ukThe email will open with the subject "Maths Tycoon Support Request". You don't need to add any account details — just tell us what happened.
Feedback vs support
For general thoughts, ideas and suggestions about Maths Tycoon. Use the floating "Send Feedback" button inside the app.
For account or technical help that needs a reply — sign-in problems, missing items, or anything stopping you from playing.
You can also read our parent & guardian guide or the Account & data page for data and deletion questions.